Our goal is to give your property the most visibility without breaking the bank for you, the owner. In today's tech-savvy market, we're dedicated to crafting a top-notch marketing strategy for your property. Leveraging high online visibility and top-notch photos, we aim to make your property stand out from the crowd.
After a tenant qualifies and gets approval from the owner, we'll collect the deposit and prepare the lease. All leases strictly adhere to landlord-tenant laws. A licensed agent, and often the property manager, will meticulously go through the lease and required documents. We ensure the new tenant signs everything before moving in and receiving the keys.
Security deposits are held by owners in a non-interest-bearing account. Any property damage beyond normal wear and tear will be repaired out of these funds. Any remaining balance will be refunded to the tenant along with a ledger showing cost and descriptions within 30 days of moving out.
Rent is due on the 1st day of each month and considered late after the third day. Any rent paid after the third day must be a cashier’s check or money order to Komplete Property Management. Komplete Property Management reserves the right to impose late fees. Rental funds are dispersed to the owner on or before the 10th of the month with any collected late fees.
Not only do we help make recruiting tenants, collecting rent, and maintaining your property easier, We will also refer landlords to a reputable attorney who can assistance with the eviction process if the tenant does not abide by the lease and will not correct their issues.
We handle all showing appointments through Komplete Realty LLC, ensuring that potential tenants are accompanied by a professional from Komplete Realty or a licensed agent during property viewings. Every adult occupant must complete our online rental application. Our rigorous screening process and strict requirements play a crucial role in minimizing the risk of nonpayment by tenants.
Komplete Property Management shall not discriminate in any way or based on race, color, national origin, religion, sex, familial status, or handicap. It shall follow all regulations set forth by Federal Fair Housing & Equal Opportunity.
Komplete Property Management is responsible for responding to general work order requests and maintenance emergencies. We have a quality list of trusted vendors with an outstanding track record with our office. Tenants are encouraged to do basic troubleshooting, including checking breakers and looking for reset buttons. Owners can access any of our trusted vendors to answer questions and explain repairs. Owners may also use our trusted vendors for personal projects. If the owner employs a recommended or outside vendor directly to repair or improve a property, the owner shall pay the third party directly.
Conducted a minimum of 2x per year. Our periodic property reviews include interior and exterior inspection reports with photos.
A Komplete Property Management team member will conduct a walk-through evaluation of the unit before occupancy. A Walk-Through Evaluation Form is used to document the property’s condition before move-in, occupancy, and issuance of keys. The tenant will be provided a copy of the detailed Walk-Through Form and allowed to add any additional pre-existing issues for the first seven days of the lease period.
Komplete Property Management coordinates all make-ready repairs and cleaning between tenants to minimize vacancy periods. Any excessive wear and tear or damage caused by the tenant will be deducted from the tenant’s security deposit.
Komplete Property Management will, upon the vacancy of the previous tenant and before the new tenant's occupancy, coordinate the turnover repairs, which include repair of any damage, cleaning, and upgrades to a property. The owner does pay for all make-ready expenses deemed normal wear and tear and upgrade.
"Normal wear and tear" means deterioration that results from the intended use of a dwelling, including breakage or malfunction due to age or deteriorated condition, but the term does not include deterioration that results from negligence, carelessness, accident, or abuse of the premises, equipment, or chattels by the tenant, by a member of the tenant's household, or by a guest or invitee of the tenant.
*Wear & Tear vs. Damage
Security deposit accounting shall include the following:
Komplete Property Management will make any bill payments for monthly services attached to the property as long as they do not exceed the monthly rent income to the owner. Owner must provide a copy of the initial invoice for monthly service or have billed directly to Komplete Property Management. Komplete Property Management will NOT make mortgage or insurance payments on the owner's behalf.
Bill payments may include but are not limited to:
Reports are sent to the owner by the 10th day of the month. Typically included with rent check, accounting for any repairs and charges up to the end of the previous month. Owner proceeds can be distributed by paper check or direct deposit. Landlords who have rent directly deposited receive statements by email.
Owner statements will include the following:
•Cash Flow Income collected (Rents)
• Invoices
• Receivable Summary
"Normal wear and tear" means deterioration that results from the intended use of a dwelling, including, for the purposes of Subchapters B and D, breakage or malfunction due to age or deteriorated condition, but the term does not include deterioration that results from negligence, carelessness, accident, or abuse of the premises, equipment, or chattels by the tenant, by a member of the tenant's household, or by a guest or invitee of the tenant.
*Wear & Tear vs. Damage
Many things affect the price and amount of days on the market it will take to rent your property. We'll let you know what should be done, what may not be necessary, and what needs to be done to get your home rent ready. As our client, you’ll have access to our sister company PH Design Firm for turn-key interior design services. We will provide you with a list of suggested upgrades, coordinate access to the property for vendor bids, oversee all work from start to finish, provide video progress, and approve all vendor work before payment. As our client, you’ll have priority access to our sister company PH Design Firm for turn-key concierge services.
Some services of note are:
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